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How do the sizes fall, true to size or smaller?
As Simply Colors is a European brand, the sizes tend more to the smaller, slim side. So if you are in doubt, we usually advise to go one size up.

Can I find the Simply Colors collection also in a brick-and-mortar store?
No, the collection of Simply Colors is only available online.

How do I know if my order has been placed?
With a successful order you instantly receive a "Thank you for your order" message on your screen. Soon after that you will receive an order confirmation by email. NOTE: you will receive this order confirmation before you make the payment for your order!
Upon successful payment of your order with credit - or debit card or Paypal, you will subsequently receive a payment confirmation per email.  In case you do not receive an email confirming payment please contact customer service TOLL FREE at 1 888 625 3148 or at info@simplycolors.com, as we may not have received your payment.
In case you have opted for payment per personal check, you will receive a payment confirmation upon receipt of your personal check.

Is an online payment at Simply Colors safe?
Yes, Simply Colors uses Secure Sockets Layer (SSL) technology. This technology is a coding method to enable safe transfer of information over the internet. The customer information can not be viewed by anyone other than the recipient. 

When will my order arrive at my home?
You will receive your order within
  • 5-10  days in case you opted for Standard Shipping; or
  • 4-8 days in case you opted for Rush Shipping; or
  • 3-5 days in case you opted for Express Shipping.
If you have any special requests in respect of timing, please let us know! 

How can I return an item?
For all information regarding returns and exchanges click here.

How can I place a comment in your guestbook?
We would love to receive your remarks in our guestbook! We are of the opinion that a reference has the most value when provided by a customer. Therefore, we have opted for a 'closed' guestbook. This means that only customers that have placed an order and have received the item(s), can provide their comments in our guest-book. In your shipping confirmation email you will receive the link to our guestbook, enabling you to leave your comment. By the way, we would love to see your little one in his or her new outfit, so please feel free to add a picture in our guestbook!

How can I partipate in the monthly "Cutest picture of the month" contest?
Win a FREE personalized t-shirt by placing a review on our site, together with a picture of your little one wearing his/her personalized item. Just click on the link provided in you shipping confirmation e-mail, and upload your photo and write your review, short or long, it doesn't matter! In case you already deleted your shipping confirmation e-mail, no problem, just send us your review & photo by email and we will post it for you. Every month we will pick a winner, who will be notified by email.
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